Consumer Terms of Sale

Last updated: 16 August 2026

These terms apply when you buy from SortaHub as a consumer — checking out directly at catalogue prices for personal, family, or household use. Purchases made through a wholesale quote, or for business purposes, are governed by our B2B Terms of Sale instead.

1. Your order and our acceptance

Your order is an offer to buy. We accept it when we issue your invoice, and we confirm the full agreement — the items, prices, taxes, shipping, and delivery estimate — by email with the invoice attached, so you have a copy you can keep.

2. Pricing and pricing errors

Prices are in Canadian dollars unless shown otherwise. Where a listed price is an obvious error, we may cancel the affected order before shipment and refund you in full; we will tell you promptly and offer the correct price.

3. Payment

Payment is due at checkout by the methods offered (card via Stripe, Interac e-Transfer, or EFT). Your order ships after payment settles.

4. Delivery

We show a delivery estimate on your invoice. If your order is not delivered within 30 days of the stated delivery date, Ontario's Consumer Protection Act lets you cancel the order and receive a full refund — contact us and we will process it. Risk in the goods passes to you on delivery.

5. Returns, refunds, and recalls

Returns are governed by our Return & Refund Policy — wrong, defective, and damaged items are always put right at no cost. Product safety recalls are handled per our Product Recalls & Safety page, at no cost and regardless of normal return rules.

6. Your statutory rights are not limited

Nothing in these terms excludes or limits rights you have under mandatory law, including the deemed conditions and warranties of Ontario's Consumer Protection Act and Sale of Goods Act (goods of merchantable quality, fit for purpose, matching their description). For customers in the United States, state consumer-protection laws and the federal Magnuson-Moss Warranty Act apply to any written warranty; where these terms conflict with a law that protects you, the law prevails.

7. Liability

To the extent permitted by the laws above, our liability for a consumer order is limited to the amount you paid for it. We are always liable where the law says we must be — nothing here limits liability for fraud, gross negligence, or anything else that cannot lawfully be limited.

8. Chargebacks and disputes

If something is wrong, contact us first — most problems are fixed faster through our returns process than through a card dispute. You always retain the right to dispute a charge with your card issuer.

9. Governing law

These terms are governed by the laws of Ontario and applicable Canadian federal law. If you live elsewhere, this does not displace consumer protections that your local law grants you and that apply regardless of the chosen law.